In an effort to address customer frustration due to understaffing in CVS stores, the company has responded quickly to make sure customers have access to the services they need.
On Saturday, the CVS Support Twitter account sent out a tweet calling for pharmacists to join their company. The tweet came after stories of pharmacists in multiple states complaining about their workload, resulting in store closings and delays.
The tweet read, “We hear your concerns and would like to talk. Our pharmacists are vital to our success and have the opportunity to make a real difference in their patients’ lives.”
The response has received largely positive feedback from both customers and employees. Many customers expressed gratitude and appreciation for CVS’ proactive response. Meanwhile, pharmacists replied to the tweet saying that they felt heard and appreciated.
This response from CVS comes at a time when the company is facing increased competition from online pharmacies such as Amazon and PillPack. Going the extra mile in terms of customer service can help them stand out in the crowded pharmacy market.
In addition, the response speaks to the importance of having a support network and outlets for employees who feel overworked. Many pharmacists have expressed frustration at being asked to put in extra hours or perform tasks they were not fully trained to do.
CVS’ response has been a positive step to show employees that their concerns are valued and that the company is willing to listen. In a world where healthcare demands are increasing, it’s important for companies like CVS to ensure that their customer service and staff support are top of mind.
It’s encouraging to see a major company respond swiftly and responsibly when pharmacists call out the work overload. CVS has been applauded for addressing this quickly and it’s a great reminder of the power of communication and the importance of listening to your staff.
